FAQ

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as listed at checkout.

4. How long does shipping take?

Standard shipping takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping takes 1-2 business days. Processing time is 1-2 business days.

5. Do you ship internationally?

Currently, we only ship within the United States and Canada.

6. How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Use this number to track your order on the carrier’s website.

7. What is your return policy?

Please refer to our detailed Returns Policy page for information on returns and exchanges.

8. What should I do if I receive a damaged item?

Contact us immediately at support@techelysium.com with your order number and a photo of the damaged item. We will assist you in resolving the issue.

9. How can I contact customer service?

You can reach us via email at support@techelysium.com.

10. How can I update my account information?

Log in to your account on our website and navigate to the account settings to update your information.

11. Can I change my shipping address after placing an order?

If your order hasn't been processed yet, contact us as soon as possible to update your shipping address. Once processed, we cannot change the address.

12. Are my payment details secure?

Yes, we use industry-standard encryption and secure socket layer (SSL) technology to protect your payment information.